Get Help With The Seattle Bike Supply Website

Who is Seattle Bike Supply?

SBS provides wholesale supply of bicycles, components, accessories, and everything a modern bicycle shop needs to serve their customers and thrive. Founded in 1974, SBS is now an international distributor with multiple warehouses firmly focused on developing and serving the relationships with our valued customers.

How do I buy something I see on the SBS website?

SBS does not sell directly to the public. If you find an item here that you're looking for, write down the SKU number and contact your local bike shop. If they don't already have it in stock ready for you, they should be able to contact SBS and provide you with pricing and availability without too much trouble.

How do I sign into the SBS website?

If you have an account with SBS and have never signed into the website, contact your sales representative for your sign-in ID and password. At the top right of every page is a form to enter this information and press "go". If you are not taken to your user page within several seconds, you may reset the password if needed or contact your sales representative for further assistance.

Help, I lost my password!

If you are unable to sign into the SBS website due to a lost/forgotten password, you have the option of resetting it. When your sign-in attempt fails you will be taken to a page with the necessary link. Follow the directions provided. You will need to have your correct, current e-mail address on file for this to work. If you still have trouble, contact your SBS sales representative for further assistance.

How do I add items to my shopping cart?

If you're account has at least Pricing privileges then you can keep a running "shopping cart". Clicking on any item in a product list will show product details along the right side of your browser window. A box towards the lower right has tabs for the "Quick Cart" and a "Manual Cart".

When using the "Quick Cart" tab you will be informed of the total quantity SBS has in stock and be given the option to add as many to your cart as you like. Note that some of the items you place in your cart may come from locations other then your local warehouse, though we will always fulfill your order using the nearest locations available.

If you don't have any of this item in your cart yet, you will be provided with a "Quick +1" button that lets you quickly add one of this item from it's nearest available location.

If you currently have the listed item in your shopping cart, a delete button is provided to remove it.

For finer control of which warehouses you fulfill your order from, you may choose the "Manual Cart" tab. This will inform you of how the inventory is distributed and allow you to choose the specific warehouses you would like to use to fulfill your order.

Why are there multiple warehouses?

SBS prides ourselves on high fulfillment rates (we have what you want when you want it!) and quick delivery times. To meet these challenges we utilize four warehouses located around the United States and an additional warehouse in europe.

Though many customers choose to only source their orders from their nearest warehouse, inventory from all warehouses are available to all customers.

How does multiple warehouses affect me?

When placing your order, be mindful that listed total inventory levels include inventory from all warehouses combined. To see individual inventory levels before adding to your cart, use the "Manual Cart" tab in the product detail panel. After items have been added to your cart you will see which warehouses are being utilized for this order and items may be moved / removed as needed to fulfill your needs.

Note that each warehouse that fulfills your order will be handled as a separate invoice. Shipping charges apply from each location, and if you're account allows for any freight discounts, they will only be applied to the invoice from your local, primary warehouse.

What are these "conflicted" items in my shopping cart?

Items show up in the conflicted list because either no warehouse location was specified, or the quantity isn't available at the warehouse specified, or you're account isn't authorized to purchase the listed item.

SBS allows you to add items to your cart even if insufficient stock is available. This lets you quickly form your shopping list while working out the "details" later. Items in your "conflicted" cart will not make it onto your sales order, however when you checkout you are given the option of keeping the items in your cart for later or permanently removing them.

How can I find out if my order has shipped?

Master account users and those users they've granted Ledger privileges to are allowed to review the status of all current and past orders. To view this information sign into the SBS website and click button along the top of the screen labeled "Ledger / Orders". If you do not see this button, you have not been granted Ledger privileges.

The first screen you are presented with is the Aging Ledger. This shows all invoices on your account that currently have an outstanding balance, and is where most recently shipped orders will be displayed.

For backorders or brand-new orders, click the box labeled "Open Orders" towards the upper left. These orders may or may not have shipped, but their status is clearly marked.

How can I place a backorder?

SBS allows you to add items to your cart where there may be insufficient inventory available to fulfill, however the website will never allow you to checkout with an item that is not available. Instead these items are moved to your "conflicts" cart. To place a real backorder for inventory that is not yet in stock, contact your sales representative.

How can I find out what I owe SBS?

Sign into the SBS website. If you're user account has Ledger privileges (Master users always have Ledger privileges) then click the button along the top of the screen marked "Ledger / Orders". The first screen you are taken to lists all invoices that currently have an outstanding balance. On the left side of the screen you will see a small box labeled "Aging Ledger" that clearly sums up what invoices will come due in the future, which are due now, which are overdue, and the total balance on your account.

How can I change my billing/shipping address?

Due to the potential for abuse and our desire to maintain the highest level of security for our customers, this information may only be updated by contacting your sales representative directly.

How do I pay for my order with SBS?

When at the final checkout page you will be given the option to either be contacted by your sales representative for immediate payment (such as with a credit card), or, if your account has terms then to have those terms applied to the order.

Can I let my employees use the SBS website?

Though you are free to allow your employees use your sign-in credentials on the SBS website, we highly encourage you to setup individual accounts for each of the employees who will be using the SBS website. This is easy to do by clicking the "Account Management" button along the top of the page, clicking the button towards the bottom labeled "create a new user", filling in the form on the right, and clicking "Create User". Note that all users start out with only Basic user privileges. To give users more privileges click the radio button option on the Edit User page and click "save changes"

Can I share my account information with friends/associates?

Sharing your account information with outside third parties opens your business to potential fraud, shares privileged SBS information with unauthorized individuals, and is in violation of the terms and conditions that govern the business relationship between your organization and SBS. So don't do it.